Terms & Conditions
Payments to Alila Home
All prices quoted are in UK pounds, sterling, and are inclusive of UK VAT at the current rate.
Payments can be made through Paypal when making a purchase, you do not need to have a current Paypal account to use this. You simply pay via Paypal using your card details by selecting Debit/Credit card and checking out as a guest.
Payment by Paypal is a very secure and safe method when making a purchase and is highly recommended.
All purchases have a postal and packing charge, starting at £3.95 up to £8.95, which will be added at checkout. This is for UK mainland only. For all UK Island and International shipping please contact us prior to placing your order.
We aim to despatch all orders within 5 working days unless otherwise stated, subject to availability. You will be contacted as soon as possible via email if there is any change or delays to your order.
We genuinely hope that you are happy with your purchase from Alila Home. If however for any reason you are not, you can return the item to us within 7 days of receipt. We will offer you an exchange or refund provided that the items are returned to us complete, in perfect, clearly unused, unwashed condition in their original packaging. If not we cannot offer a refund or exchange. Please contact us initially for details on where to return your item.
For all returns, except where the item is faulty you are required to arrange and pay for the return of the items. If the item is faulty please contact us initially by email prior to returning the item clearly stating your reason for returning.
Please do ensure the item is carefully packaged. Alila Home cannot be held responsible for any parcels damaged or lost in transit. We strongly recommend you obtain proof of postage.
Whilst Alila Home will take every possible care to ensure that all our product descriptions, measurements and detail on our website are correct, specifications are intended to give a general description and therefore there may be slight variations in finish and colour due to the hand made nature of the item or the photographic process.
If the price or description is obviously an error, we reserve the right to limit Alila Homes' liability to the return of the money the customer has paid.